Breakfast Experience Host — Guest Satisfaction

ZMC Hotels, LLC; Duluth (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off & 401(k)

Employee discounts

Referral bonus

DailyPay

Job summary

ZMC Hotels, LLC in Duluth, MN seeks a Breakfast Attendant to perform food prep, cleaning, restocking, and greet guests during the early shift. You will uphold brand standards for breakfast offerings and assist guests with needs while contributing to a clean, welcoming dining area.

The role emphasizes guest satisfaction, teamwork, and timely service. Prior guest-service experience is preferred, with opportunities for advancement within the hotel group.

Qualifications

• Must be highly organized and able to multitask.
• Thorough knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Team-oriented with a positive attitude.
• Basic computational ability.

Responsibilities

• Be aware of guest satisfaction scores and work to improve them.
• Greet and acknowledge all arriving guests.
• Identify guest needs and assist to ensure a pleasant experience.
• Promote and educate guests on all breakfast options available per brand standards.
• Maintain knowledge of daily house count, in-house groups, and hotel features.

Skills

Highly organized

Guest service knowledge

Strong communication

Team player

Basic math

Job description

ZMC Hotels, LLC in Duluth, MN seeks a Breakfast Attendant to perform food prep, cleaning, restocking, and greet guests during the early shift. You will uphold brand standards for breakfast offerings and assist guests with needs while contributing to a clean, welcoming dining area.

The role emphasizes guest satisfaction, teamwork, and timely service. Prior guest-service experience is preferred, with opportunities for advancement within the hotel group.