Breakfast Attendant

Hyatt Hotels; Lenox (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Breakfast Attendant to join their team. In this role, you will ensure that the breakfast service is organized, clean, and welcoming for guests. Your positive attitude and ability to multitask will be essential as you engage with guests and maintain high standards of service. This position offers a dynamic work environment where teamwork is key, and flexibility is required based on business needs. If you are passionate about providing excellent service and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 1 year of experience in food or service is required.
• Ability to lift up to 40 pounds and stand for long periods.

Responsibilities

• Ensure breakfast area is clean, organized, and well-stocked.
• Interact positively with guests and maintain high service quality.
• Follow hotel policies and uphold safety standards.

Skills

Customer Service

Multi-tasking

Communication

Teamwork

Education

1 year of experience in food or service

Job description

You will be responsible for the breakfast of the hotel, ensuring each station is always organized, clean, and ready for work. When working, you have a positive and engaging attitude with guests and coworkers, in addition to ensuring the quality and success of each service. You are great at multi-tasking and can follow instructions well. The Breakfast Attendant is a fast-paced worker who thrives in a team-oriented environment.

Job Responsibilities:

1. Represent the hotel with authenticity, enthusiasm, professionalism, and businesslike appearance and demeanor to all hotel guests, clients, prospective clients, agents, and the community.
2. Ensure the morning breakfast and buffet has been properly set-up and continue to stock as needed, in addition to proper break down and cleaning.
3. Maintain decorations and communicate to management the needs for maintenance or improvement to provide the highest quality of service.
4. Promptly clean table tops and chairs throughout breakfast hours as guests come and go.
5. Maintain cleanliness of all breakfast room public spaces and restrooms, including but not limited to front of galley, breakfast buffet, and assigned restrooms.
6. Retrieve all soiled linens to be sorted and treated.
7. Maintain inventory of all food and cleaning supplies and communicate needs to a supervisor when necessary.
8. Uphold a friendly demeanor with all guests and interact accordingly, including salutations upon entry and exit.
9. Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
10. Sustain the safety of the property through risk-management behavior, proper inspections, participation in Safety and Security Committee, and knowledge of emergency procedures.
11. Follow 4 Keys service standards, standard operation procedures, and safety standards.
12. Work cohesively with co-workers and all departments as part of a team.
13. Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
14. Adhere to attendance and reliability standards.
15. Follow all additional duties as assigned by management.

Work Hours:

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Experience and Education:

• 1 year of experience in food or service.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
• Ability to stand for extended periods of time.
• Ability to hear, understand, and communicate orally and in writing to communicate with staff, vendors, and guests in a normal in-person and phone conversation.
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ascend and descend a ladder.