Breakfast Attendant

MCR Hotels; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Breakfast Attendant at a leading hotel chain, where your role will be pivotal in ensuring guest satisfaction. This entry-level position offers a great opportunity to develop your customer service skills in a friendly environment. You will be responsible for maintaining a clean and welcoming breakfast area, setting up the buffet, and providing excellent service to guests. With a focus on teamwork and a positive attitude, you will contribute to creating memorable experiences for our guests. Enjoy benefits like hotel discounts, paid time off, and health insurance as you grow your career in the hospitality industry.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in hospitality or service preferred.
• Ability to follow guidelines and work under pressure.
• Effective communication and conflict resolution skills.

Responsibilities

• Greet guests cheerfully and maintain high guest satisfaction scores.
• Clean and sanitize breakfast room tables and maintain buffet cleanliness.
• Follow operational checklists and complete shift reports timely.

Skills

Customer Service

Communication Skills

Conflict Resolution

Teamwork

Attention to Detail

Education

High School Diploma

Job description

Join to apply for the Breakfast Attendant role at MCR Hotels.

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This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

Hotel and Role Overview

SPRINGHILL SUITES BY MARRIOTT CHARLOTTE SOUTHWEST

Executive Summary: CLEANLINESS and FRIENDLINESS!
Our standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

Areas of Excellence:

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Responsibilities and Expectations

• Greet guests cheerfully upon arrival and throughout their stay.
• Use guest names whenever possible to make them feel welcomed.
• Work with the team to achieve high guest satisfaction scores.
• Handle challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel features and amenities.
• Support all hotel groups and events.
• Understand and utilize relevant technology.
• Answer calls with friendly service and proper greeting.
• Keep workspaces and public areas clean and organized.
• Assist in cleaning guest rooms and public spaces as needed.
• Greet guests happily while cleaning.
• Follow operational checklists accurately and complete shift reports timely.
• Wear a clean, uniform, and be well-groomed, with a smile at all times.

Specific Duties for Breakfast Attendant

• Clean and sanitize breakfast room tables after guests leave.
• Set up breakfast buffet according to hotel standards.
• Clean the kitchen following daily checklists.
• Follow food safety standards per local health codes.
• Maintain buffet area cleanliness and stock until the end of breakfast.

Success Metrics

• Guest satisfaction and positive reviews.
• Management performance ratings.
• Cleanliness inspections and guest ratings.
• Consistency in food presentation and service quality.

Qualifications & Requirements

• Experience in hospitality or service preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and work under pressure.
• Effective communication and conflict resolution skills.
• Desire to serve guests.
• Must be 18 or older.
• Willingness to work varied shifts including nights, weekends, and holidays.
• Timely clock-in/out and adherence to schedule.

Physical and Language Demands

• Stand for long periods, lift up to 25 pounds, and perform physical tasks.
• Effective communication in English.

This description is not exhaustive. Employees may be asked to perform other duties. Reasonable accommodations will be provided for disabilities. The company reserves the right to modify duties and this document does not constitute a contract.

About MCR Hotels

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices nationwide.
• Portfolio of over 148 hotels, 22,000+ rooms across 37 states.
• Over 7,000 employees, operating under multiple major brands.

Benefits

• Hotel discounts, weekly pay, paid time off.
• Retirement options, referral bonuses.
• Career growth opportunities.
• Health, dental, and vision insurance after 30 days (full-time).

Job Details

• Entry-level, full-time, customer service role.