Breakdown Coordinator

New Horizons Leasing, Inc.; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Benefits

Paid time off

Paid holidays

On-site gyms

Growth opportunities

Family-oriented culture

Job summary

Western Express in Nashville is seeking a detail-oriented coordinator to support drivers, shops, and vendors during breakdown events. You will use the TMT RoadCall program to document issues and coordinate repair plans while ensuring DOT compliance.

The role emphasizes professional communication, timely follow-ups with vendors, scheduling preventative maintenance, and contributing to a family-oriented culture with on-site facilities and growth opportunities.

Qualifications

• Must pass drug screening and be subject to random drug and alcohol testing.
• Minimum age requirement of 18 years.
• Strong communication and organizational skills.
• Preferred experience in mechanical, computer, and phone operations.

Responsibilities

• Provide prompt, courteous communication and direction to drivers, shops, and vendors regarding breakdown events.
• Utilize the TMT RoadCall program to document issues, vendor information, and repair plans, ensuring DOT compliance.
• Respond to phone calls and emails from drivers, vendors, and internal teams in a professional and efficient manner.
• Follow up with vendors to obtain invoices for processing in the TMT system and upload them to Synergize.
• Assist in planning, communicating, and scheduling preventative maintenance tasks with drivers and operations teams.

Skills

Customer service

Communication

Problem solving

Organization

Adaptability

Tools

TMT RoadCall

Synergize

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on-site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Responsibilities

• Provide prompt and courteous communication and direction to drivers, shops, and vendors regarding breakdown events.
• Utilize the TMT RoadCall program to document issues, vendor information, and repair plans, ensuring DOT compliance.
• Respond to phone calls and emails from drivers, vendors, and internal teams in a professional and efficient manner.
• Follow up with vendors to obtain invoices for processing in the TMT system and upload them to Synergize.
• Assist in planning, communicating, and scheduling preventative maintenance tasks with drivers and operations teams.

Qualifications

• Must pass drug screening and be subject to random drug and alcohol testing.
• Minimum age requirement of 18 years.
• Demonstrated proactive and helpful attitude with the ability to adapt to varying schedules and hours.
• Strong organizational skills with the ability to work independently and effectively communicate with drivers.
• Preferred experience in mechanical, computer, and phone operations.
• Excellent customer service, problem-solving, and interpersonal skills.

EEO Statement

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Core Values

• Be Driver Friendly
• Be Safe
• Think Big
• Do More with Less
• Have Fun
• Expect Excellence
• Stay Fit
• Take Care of Each Other
• Be Humble, Hungry, & Hardworking