Braze & CRM Platform Specialist - Level 2 Support

Forbes Technical Consulting; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Forbes Technical Consulting is seeking a Level 2 technical support specialist focused on CRM and marketing technology platforms. You will provide support to engineering teams and business users, ensuring minimal disruption through deep platform knowledge and effective collaboration.

The ideal candidate has 3+ years of enterprise IT support experience, strong skills in issue triage and escalation management, and hands-on experience with Braze. Excellent communication and stakeholder management skills are essential.

Qualifications

• 3+ years of enterprise IT support experience in a large corporate environment.
• Hands-on experience with Braze is highly preferred.
• Proven ability to support users across multiple teams.

Responsibilities

• Serve as Level 2 support for properties and marketing operations.
• Provide primary support for Braze and marketing tools.
• Manage and respond to ServiceNow tickets.

Skills

Enterprise IT support experience

Hands-on experience with Braze

Issue triage

Root cause analysis

Escalation management

Excellent communication

Tools

Braze

Salesforce Marketing Cloud

Job description

Forbes Technical Consulting is seeking a Level 2 technical support specialist focused on CRM and marketing technology platforms. You will provide support to engineering teams and business users, ensuring minimal disruption through deep platform knowledge and effective collaboration.

The ideal candidate has 3+ years of enterprise IT support experience, strong skills in issue triage and escalation management, and hands-on experience with Braze. Excellent communication and stakeholder management skills are essential.