Brand Representative - Brandon Exchange, Hollister

Abercrombie & Fitch Co.; Brandon (FL); On-site; USD 30,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. in Brandon, Florida seeks Brand Representatives to enhance customer experiences by providing warm service and maintaining store presentation standards. Ideal candidates enjoy connecting with customers and are organized in managing sales floor operations and cash wrap processes. This role offers an opportunity to create a welcoming environment while ensuring customer satisfaction through attentive service and support for online orders.

Qualifications

• Strong customer service skills and ability to engage with diverse customers.
• Ability to maintain an organized and visually appealing store.
• Experience with cash wrap operations is a plus.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately and efficiently process purchases, returns, and exchanges.
• Support Save the Sale orders and fulfill In-Store Pick-Up.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.