Brand Representative - Chicago Premium Outlets, Hollister

Abercrombie & Fitch Co.; Aurora (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Aurora, Illinois to enhance customer experiences by providing warm and attentive service. The role involves maintaining a clean and organized sales environment while assisting customers in finding their desired products. Brand Representatives will also handle cash wrap operations and support online orders, ensuring a seamless omni-channel experience. If you enjoy connecting with customers and creating a welcoming store atmosphere, this job is for you.

Qualifications

• Ability to provide attentive customer service.
• Strong communication skills for engaging with customers.
• Organizational skills to maintain a clean sales environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.