Brand Representative - Ingram Park Mall, Hollister

Abercrombie & Fitch Co.; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in San Antonio, Texas, to deliver an exceptional shopping experience. The role emphasizes engaging customers with genuine care, supporting product presentation, and efficiently processing transactions. Ideal candidates will be enthusiastic team players who can maintain a well-organized store and facilitate a seamless online-to-offline shopping experience. Join us in creating an inviting environment for all customers.

Qualifications

• Strong customer service skills.
• Ability to work in a team environment.
• Attention to detail and organizational skills.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.
• Support omni-channel experiences by fulfilling online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.