Brand Representative - Connecticut Post Mall, Hollister

Abercrombie & Fitch Co.; Milford (CT); On-site; USD 30,000 - 40,000; Part time

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative in Milford, Connecticut. The role focuses on delivering excellent customer experiences by engaging customers authentically and maintaining a welcoming store environment. Key responsibilities include providing attentive service, supporting sales floor upkeep, and processing transactions efficiently. This position is ideal for individuals who enjoy connecting with others and creating an inviting atmosphere for customers.

Qualifications

• Strong interpersonal skills and a genuine passion for providing excellent customer service.
• Ability to maintain cleanliness and organization on the sales floor.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a visually consistent sales environment.
• Accurately process purchases, returns, and exchanges.
• Assist with online orders and create a seamless omni-channel experience.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.