Brand Representative - Natick Mall, Hollister

Abercrombie & Fitch Co.; Natick (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. in Natick, Massachusetts, is looking for Brand Representatives to enhance the store experience by engaging customers and providing authentic service. Responsibilities include creating a welcoming environment, assisting customers in product selection, maintaining a clean and organized sales floor, and managing cash wrap operations. Ideal candidates should enjoy customer interaction and be dedicated to quality store presentation.

Qualifications

• Enjoys connecting with customers and assisting them in finding what they need.
• Capable of maintaining a well‑presented store environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.
• Support Save the Sale orders and packaging ship-from-store orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.