Brand Representative - Cape Cod Mall, Hollister

Abercrombie & Fitch Co.; Massachusetts; On-site; USD 25,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Massachusetts to engage customers, assist with their needs, and maintain an inviting store environment. In this role, you will provide exceptional service, support product maintenance, manage cash wrap operations, and facilitate online orders. The ideal candidate enjoys interacting with customers and will contribute to creating a welcoming atmosphere. This is a fantastic opportunity for those who thrive on customer connection and teamwork.

Qualifications

• Ability to engage and connect with customers.
• Skills in providing attentive service.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges efficiently.
• Support various online order operations.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.