Brand Representative - Brickell City Centre, Abercrombie & Fitch

Abercrombie & Fitch Co.; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Miami, Florida, to enhance customer interactions and maintain a welcoming store environment. This role entails providing warm, attentive service, supporting sales floor maintenance, and managing cash wrap operations efficiently. Ideal candidates will enjoy connecting with customers and ensuring a pleasant shopping experience. Responsibilities include assisting customers with product selection and optimizing store presentation standards.

Qualifications

• Enjoys connecting with customers and assisting them.
• Ability to maintain a well-presented store environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases and exchanges at checkout.
• Support omni-channel experience by managing online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.