Brand Representative - Pinecrest, Abercrombie & Fitch

Abercrombie & Fitch Co.; Warrensville Heights (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Abercrombie & Fitch Co. in Warrensville Heights seeks Brand Representatives to bring our store experience to life. You will engage customers, help them find what they need, and maintain a well-presented environment that reflects our brand.

You’ll provide warm, attentive service, support product replenishment, and assist with omni-channel tasks like in-store pickup and fulfilling online orders, contributing to a welcoming, cohesive shopping experience.

Qualifications

• Provide warm, welcoming service to customers.
• Assist customers with finding products and styling guidance across categories.
• Maintain presentation standards and store cleanliness.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, visually consistent sales environment.
• Process purchases, returns, and exchanges at the cash wrap with a friendly checkout experience.
• Support omni-channel orders like Save the Sale and in-store pickup.

Skills

Customer service

Communication

Styling guidance

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.