Brand Representative - Town Center at Boca Raton, Abercrombie & Fitch

Abercrombie & Fitch Co.; Boca Raton (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Boca Raton, Florida, to enhance customer experiences. In this role, you will engage customers, assist with product selection, and maintain a well-organized store. Responsibilities include providing welcoming service, supporting store replenishment, processing transactions accurately, and fulfilling online orders. Ideal candidates will have strong customer service skills and attention to detail in store presentation.

Qualifications

• Strong customer service skills and ability to engage with customers.
• Experience in maintaining store presentation standards.
• Ability to handle cash wrap operations accurately.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges at the cash wrap.
• Support online orders and fulfill in-store pick-up.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.