Brand & Guest Experience Supervisor

Velocity Esports Inc; Newport (KY); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted Meals

Game Play Discounts

Medical, Dental, and Vision Insurance

Paid Time Off

Flexible Scheduling

Growth and Development Opportunities

Descripción de la vacante

Velocity Esports Inc. in Newport, KY is seeking an Operations & Brand Supervisor to lead daily venue operations while bringing the Velocity brand to life through social media, content creation, promotions, and local marketing.

The role reports to the General Manager and works with hourly team members to deliver an exceptional guest experience, including managing events, inventory, and on-site marketing deliverables.

Formación

• Previous supervisory or leadership experience in fast-paced environments.
• Comfortable leading hourly employees during busy shifts.
• Strong guest-service and communication skills.
• Interest or experience in social media and content creation.
• Comfortable taking quality photos and videos with a smartphone.
• Familiarity with current social platforms (Instagram, Facebook, TikTok).
• Basic photo/video editing is a plus.

Responsabilidades

• Lead daily venue operations and shifts, providing direction and coaching to hourly team members.
• Deliver excellent guest service and assist with guest concerns, ensuring standards for service, food/beverage, and entertainment.
• Oversee Prize Store merchandising, inventory, and displays to ensure accurate pricing and presentation.
• Assist with social media content, promotions, campaigns, and marketing deliverables.
• Capture engaging content on-site and coordinate with GM/Owner on branding initiatives.

Conocimientos

Leadership

Guest service

Communication

Social media content creation

Photography/video

Team management

Marketing coordination

Herramientas

Instagram

Facebook

TikTok

Descripción del empleo

Velocity Esports Inc. in Newport, KY is seeking an Operations & Brand Supervisor to lead daily venue operations while bringing the Velocity brand to life through social media, content creation, promotions, and local marketing.

The role reports to the General Manager and works with hourly team members to deliver an exceptional guest experience, including managing events, inventory, and on-site marketing deliverables.