Brand Experience Store Manager – Scottsdale

Avocado Green Mattress; Scottsdale (AZ); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) with match

Paid time off

Volunteer days

Employee product discount

Annual bonus plan

Training and tools

Wellness apps

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands in Scottsdale, AZ is seeking a Retail Brand Experience Store Manager to lead our showroom and team on-site. You will drive sales KPIs, coach staff, and coordinate events while delivering an exceptional customer experience that reflects the brand’s sustainable ethos.

You’ll mentor the team, manage daily showroom workflow, respond to inquiries, and partner with cross-functional teams to maintain brand standards and minimize returns.

Qualifications

• Minimum of 3 years of retail experience including store management.
• Experience creating, reporting and tracking KPIs/OKRs around sales goals.
• Passionate about brand values and community engagement.

Responsibilities

• Create, report, drive and track KPIs/OKRs around sales goals.
• Provide in-the-moment coaching and feedback to the team.
• Engage with customers and employees as a brand spokesperson.
• Coordinate events at the location, including virtual experiences.
• Respond to customer questions and resolve issues with guidance from management.
• Train the team on new products and processes; manage workload of emails/chats.
• Conduct monthly performance reviews for employee improvement.
• Collaborate with customer experience, production and logistics to reduce returns.

Skills

Retail experience

Store management

KPI/OKR tracking

Customer advocacy

Tools

CRM platform

Job description

Avocado Green Brands in Scottsdale, AZ is seeking a Retail Brand Experience Store Manager to lead our showroom and team on-site. You will drive sales KPIs, coach staff, and coordinate events while delivering an exceptional customer experience that reflects the brand’s sustainable ethos.

You’ll mentor the team, manage daily showroom workflow, respond to inquiries, and partner with cross-functional teams to maintain brand standards and minimize returns.