Brand Experience Specialist - Retail & Style Advisor

Kontoor Brands, Inc.; Greensboro (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Disability insurance

401(k) with match

Employee assistance

Employee discounts

Flexible schedule

Holiday Pay

Merit bonus

Job summary

Kontoor Brands, Inc. is seeking a Brand Specialist for Wrangler to create engaging customer experiences and provide expert product guidance in-store. You will drive sales through storytelling, fitting-room assistance, and personalized recommendations, while maintaining brand standards and supporting loyalty initiatives.

The role emphasizes product knowledge, high-quality service, and collaboration with the team to deliver exceptional customer journeys and brand heritage storytelling.

Qualifications

• Excellent customer service and communication skills.
• Ability to drive sales through personalized recommendations.
• In-depth knowledge of products, fits, materials and benefits.

Responsibilities

• Create a welcoming environment and start conversations with customers.
• Deliver personalized shopping experiences with tailored recommendations.
• Use storytelling to convey product features and brand heritage.
• Assist customers in fitting rooms and guide outfitting decisions.
• Achieve individual sales goals and support store performance.
• Promote loyalty programs and memorable customer interactions.
• Maintain visual merchandising and product flow on the floor.
• Support store operations, replenishment, and loss prevention adherence.

Skills

Customer service

Sales

Product knowledge

Merchandising

Job description

Kontoor Brands, Inc. is seeking a Brand Specialist for Wrangler to create engaging customer experiences and provide expert product guidance in-store. You will drive sales through storytelling, fitting-room assistance, and personalized recommendations, while maintaining brand standards and supporting loyalty initiatives.

The role emphasizes product knowledge, high-quality service, and collaboration with the team to deliver exceptional customer journeys and brand heritage storytelling.