Brand Experience Specialist — Customer Engagement

The Foundry; New York (NY); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Brand training and development

Coaching and professional development

Collaborative team environment

Growth opportunities

Job summary

The Foundry in New York is seeking a Brand Associate to engage customers, represent our brand, and create positive experiences through knowledgeable conversations. You will learn our products, understand customer needs, and connect customers with suitable options in a fast-paced setting.

This role emphasizes strong communication, relationship-building, and team collaboration, with ongoing product and brand training and opportunities for growth. Immediate start for a full-time position.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, outgoing, and comfortable starting conversations.
• Professional and dependable.
• Strong customer service and relationship-building skills.
• Ability to listen to customer needs and communicate solutions effectively.
• Comfortable working in a fast-paced, customer-facing environment.
• Goal-oriented and motivated to achieve results.
• Ability to work independently and as part of a team.
• Quick learner with the ability to retain product and service information.
• Experience in sales, customer service, hospitality, promotions, events, or other customer-facing roles is a plus.

Responsibilities

• Engage with customers and provide a positive, professional experience.
• Represent the brand and communicate its products, services, and values.
• Learn about customer needs and provide relevant product recommendations.
• Explain product features, benefits, pricing, and available options.
• Answer questions and provide accurate information to customers.
• Demonstrate products and highlight key features when appropriate.
• Build relationships through friendly and personalized interactions.
• Support customers throughout the decision-making process.
• Stay informed about current products, services, promotions, and brand initiatives.
• Work toward individual and team performance goals.
• Maintain a professional and organized customer-facing environment.
• Collaborate with team members to ensure a consistent brand experience.
• Participate in ongoing product and brand training.

Skills

Strong communication

Friendly outgoing

Customer service

Relationship-building

Active listening

Sales experience

Job description

The Foundry in New York is seeking a Brand Associate to engage customers, represent our brand, and create positive experiences through knowledgeable conversations. You will learn our products, understand customer needs, and connect customers with suitable options in a fast-paced setting.

This role emphasizes strong communication, relationship-building, and team collaboration, with ongoing product and brand training and opportunities for growth. Immediate start for a full-time position.