Brand Experience Specialist

Abercrombie & Fitch Co.; East Rutherford (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. in East Rutherford, New Jersey is looking for Brand Representatives to enhance the customer experience by providing warm and attentive service. Successful candidates will engage customers, assist them in finding products, and maintain a visually appealing store. This role also includes responsibilities such as managing cash wrap operations and supporting online order fulfillment. This dynamic position is perfect for those who enjoy a customer-centric role and thrive in a fast-paced environment.

Qualifications

• Enjoys connecting with customers.
• Able to assist in finding products.
• Maintains a well-presented store environment.

Responsibilities

• Provide warm, welcoming service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Process purchases, returns, and exchanges accurately.
• Support omni-channel experience for online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.