Brand Experience Specialist — Baby & Kids Retail

Carters Inc.; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

30% brand discount

Training & development programs

Flexible scheduling

Job summary

Carter’s Inc. is hiring a Sales Associate in Charlotte, NC. You will greet customers warmly, demonstrate product benefits, and guide families through purchases in a fast-paced, friendly environment.

You’ll resolve issues proactively, support omnichannel shopping, and help maintain stock and POS operations. This role emphasizes teamwork, reliability, and delivering a positive brand experience for every guest.

Qualifications

• Strong customer service experience in a retail setting.
• Excellent verbal and written communication skills.
• Able to multitask and stay organized in a busy environment.

Responsibilities

• Welcome customers and assist with product styles, features and benefits.
• Resolve customer issues proactively in a busy retail setting.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Execute and expedite point of sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Explain current promotions and the brand loyalty program, including credit.
• Minimize store loss by delivering exceptional service and keeping the store safe and clean.

Skills

Customer service

Communication

Multitasking

Positive attitude

Tools

POS/Registers

Job description

Carter’s Inc. is hiring a Sales Associate in Charlotte, NC. You will greet customers warmly, demonstrate product benefits, and guide families through purchases in a fast-paced, friendly environment.

You’ll resolve issues proactively, support omnichannel shopping, and help maintain stock and POS operations. This role emphasizes teamwork, reliability, and delivering a positive brand experience for every guest.