Brand Experience Associate

Abercrombie & Fitch Co.; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Wilkes-Barre to enhance our store experience. In this role, you will engage customers, provide attentive service, and uphold high standards for store presentation. You will also assist with product replenishment and operate checkout processes efficiently. The ideal candidate should enjoy connecting with customers and helping to create a welcoming environment in our store.

Qualifications

• Enjoy interacting with customers and providing assistance.
• Ability to maintain a well-presented store environment.

Responsibilities

• Provide warm and welcoming service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.
• Support online order fulfillment and packaging.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.