Brand Experience Associate

Abercrombie & Fitch Co.; Simpsonville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. in Simpsonville, Kentucky, is looking for Brand Representatives to enhance the store experience through engaging customers, maintaining a welcoming environment, and supporting sales. Responsibilities include providing attentive service, maintaining store presentation standards, accurately processing transactions, and facilitating online order fulfillment. This role requires enthusiasm for connecting with customers and a desire to create an inviting atmosphere in the store.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately and efficiently process purchases, returns, and exchanges.
• Create a seamless omni-channel experience by supporting online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.