Key Holder: Elevate Sales & Customer Experience

Free People; Palo Alto (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Free People in Palo Alto is seeking a Key Holder to support store operations, lead a high-energy team, and deliver exceptional customer experiences. You will partner with the management team to drive sales, uphold FP visual standards, and participate in daily zone management with a focus on customer engagement.

Applicants should demonstrate leadership, flexibility to work evenings and weekends, and a passion for the FP brand.

Qualifications

• Retail leadership experience preferred.
• Strong customer service and communication skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Brand ambassador delivering engaging FP experiences for customers.
• Lead selling initiatives and coaching for personalized service.
• Ensure seamless omni-channel shopping and timely order processing.
• Support store operations and visual standards daily.
• Guide team development and product knowledge sharing.

Skills

Leadership

Customer service

Teamwork

Flexible hours

Growth mindset

Tools

POS systems

Inventory software

Job description

Free People in Palo Alto is seeking a Key Holder to support store operations, lead a high-energy team, and deliver exceptional customer experiences. You will partner with the management team to drive sales, uphold FP visual standards, and participate in daily zone management with a focus on customer engagement.

Applicants should demonstrate leadership, flexibility to work evenings and weekends, and a passion for the FP brand.