Brand Experience & Sales Lead (Key Holder)

Free People; Natick (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

Free People in Natick, MA is seeking a Key Holder to support the store leadership in creating an engaging customer experience and driving sales. You will help build awareness of key metrics and contribute to the development of others.

The role emphasizes team collaboration, flexible hours, and active involvement in FP Movement events, while delivering personalized service and promoting brand messaging across omni-channel touchpoints.

Qualifications

• Passion for FP Movement or connection to local fitness community.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the brand.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
• Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective

Job description

Free People in Natick, MA is seeking a Key Holder to support the store leadership in creating an engaging customer experience and driving sales. You will help build awareness of key metrics and contribute to the development of others.

The role emphasizes team collaboration, flexible hours, and active involvement in FP Movement events, while delivering personalized service and promoting brand messaging across omni-channel touchpoints.