Brand Experience & People Leader

Victoria's Secret & Co.; Kissimmee (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret is seeking a Store Manager in Kissimmee, FL to lead customer and associate experiences and grow brand top-line sales. You will guide Brand Supervisors in higher-complexity stores, prioritize actions, and coach teams to deliver exceptional service.

In this role, you will drive product storytelling, maintain visual standards, and manage talent lifecycle in collaboration with the Store Manager. This position is cornerstone to sustaining brand excellence in a busy retailer setting.

Responsibilities

• Owns visual execution and translates brand direction into priorities and daily actions.
• Leads product storytelling and selling behaviors to protect customer experience.
• Leads talent lifecycle including interviewing, hiring decisions and performance management with Store Manager.
• Oversees supervision and selling staff, including Supervisors and Selling Associates, where needed.
• Executes daily work force management to optimize labor hours.
• Drives store performance and brand standards across complex environments.

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

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