Brand Experience Leader — Retail

Bath & Body Works; Woodbury (NJ); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

40% Discount

Free product

DailyPay access

401k with company match

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

Bath & Body Works in United States (New Jersey) seeks a Brand Experience Supervisor to partner with the Brand Experience Leader, building strong teams and delivering consistent consumer experiences. You will lead talent, drive sales excellence, and maintain store operations with a focus on guest satisfaction and brand standards.

The role emphasizes coaching, product knowledge, and cross-functional collaboration to achieve business results while meeting shift and safety requirements.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
• Must be able to meet physical demands as described above.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Skills

Sales leadership

Customer experience

Retail operations

Supervisory experience

Communication

Education

High school diploma / GED

Job description

Bath & Body Works in United States (New Jersey) seeks a Brand Experience Supervisor to partner with the Brand Experience Leader, building strong teams and delivering consistent consumer experiences. You will lead talent, drive sales excellence, and maintain store operations with a focus on guest satisfaction and brand standards.

The role emphasizes coaching, product knowledge, and cross-functional collaboration to achieve business results while meeting shift and safety requirements.