Brand Experience & Coaching Manager

Victoria's Secret; Downey (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Victoria's Secret in Downey, CA seeks a PINK Manager to lead the customer and brand experience and to coach Brand Supervisors in high-volume stores. This role reports to the Store Manager or Assistant Store Manager, driving visual standards, product storytelling and selling behaviors to grow brand top-line sales.

The PINK Manager will own talent lifecycle, interview and hiring decisions, performance management, and collaborate with the Store Manager to ensure consistent execution and exceptional

Qualifications

• Experience leading a retail team
• Strong coaching and development abilities
• Ability to interview and hire associates
• Proven track record in delivering excellent customer experiences

Responsibilities

• Drive overall customer and brand experience within the PINK Business
• Ensure product presentation and selling behaviors reflect Brand guidance
• Own category-level performance insights using company tools
• Maintain sales floor and fitting room standards
• Lead talent lifecycle with Store Manager in hiring and performance
• Direct reports including PINK Supervisors and Selling Associates
• Lead in higher volume or more complex environments to guide business direction

Skills

Leadership

Customer service

Coaching

Job description

Victoria's Secret in Downey, CA seeks a PINK Manager to lead the customer and brand experience and to coach Brand Supervisors in high-volume stores. This role reports to the Store Manager or Assistant Store Manager, driving visual standards, product storytelling and selling behaviors to grow brand top-line sales.

The PINK Manager will own talent lifecycle, interview and hiring decisions, performance management, and collaborate with the Store Manager to ensure consistent execution and exceptional