Brand Experience Manager: Coaching, Visuals & Sales

Victoria's Secret; Santa Clara (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager to lead a high-performing team and deliver exceptional customer and associate experiences that grow brand top-line sales. This role provides direction, prioritization, and coaching to Supervisors to ensure consistent execution and reports to the Store Manager or Assistant Store Manager.

The role emphasizes leading with company values, driving daily work force management, and maintaining visual merchandising standards to reflect Brand guidance across a

Qualifications

• Leadership experience in retail management or store leadership roles.
• Coaching and development of associates; interview/hiring decisions and performance management.
• Strong focus on customer experience and brand standards.

Responsibilities

• Drive overall customer and brand experience on the floor and in-store operations.
• Translate brand direction into priorities for the team and daily actions.
• Lead visual execution and product storytelling to support sales goals.
• Supervise selling behaviors and ensure consistency with Brand guidance.
• Manage talent lifecycle including interviews, hiring decisions, and performance discussions.
• Oversee floorset planning, product launches, and shipments as needed.

Skills

Leadership

Coaching

Customer Experience

Visual Merchandising

Selling

Job description

Victoria's Secret is seeking a PINK Manager to lead a high-performing team and deliver exceptional customer and associate experiences that grow brand top-line sales. This role provides direction, prioritization, and coaching to Supervisors to ensure consistent execution and reports to the Store Manager or Assistant Store Manager.

The role emphasizes leading with company values, driving daily work force management, and maintaining visual merchandising standards to reflect Brand guidance across a