Brand Delivery Specialist — Perishables & Customer Growth

Boar's Head Brand; Itasca (IL); On-site; USD 37,000 - 68,000; Full time

Job summary

Boar's Head Brand is seeking a Brand Specialist to develop new customer relationships while maintaining service levels for our deli, retail, and food-service customers. The role involves deliveries, warehouse operations, and in-store activities with a flexible schedule including some weekends.

Responsibilities include bi-weekly inventory, order creation from stock levels, processing credits, merchandising resets, and hands-on training with customer staff to ensure product knowledge and service

Qualifications

• High school diploma or equivalent.
• Ability to speak and read English.
• 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role.
• Valid driver’s license and clean driving record.
• Basic computer skills.

Responsibilities

• Itemized check-in of delivered goods with a customer representative.
• Complete bi-weekly customer inventory.
• Create bi-weekly orders based on established inventory levels.
• Pull credits, create out-of-date memos, and issue customer credits.
• Complete merchandising resets and recommend opportunities for cross-merchandising.
• Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
• Delivery of perishable goods to customers.
• Monitor truck maintenance schedule and coordinate necessary maintenance.
• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges.

Skills

Customer service

Delivery

Warehouse operations

Basic math

English literacy

Driver's license

Education

High school diploma

Job description

Boar's Head Brand is seeking a Brand Specialist to develop new customer relationships while maintaining service levels for our deli, retail, and food-service customers. The role involves deliveries, warehouse operations, and in-store activities with a flexible schedule including some weekends.

Responsibilities include bi-weekly inventory, order creation from stock levels, processing credits, merchandising resets, and hands-on training with customer staff to ensure product knowledge and service