Food Product Demo & Customer Training Specialist

Boar's Head Brand; Midlothian (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Boar's Head Brand is seeking a Brand Specialist to develop new customer relationships while maintaining service levels for our retail and food service customers. This role handles customer deliveries, warehouse operations, and in-store activities with a flexible schedule including some weekend work.

You will work independently and as part of a team, delivering exceptional customer service, product knowledge, and opportunities for cross-merchandising across our deli portfolio.

Qualifications

• High school diploma or equivalent, including basic math and reasoning.
• Ability to speak and read English.
• 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role.
• Successful mastery of Brand Associate essential functions and requirements.
• Valid driver’s license and clean driving record.
• Basic computer skills.
• Training and Certification Requirements (Provided): ServSafe certification; Deli Operations; DOT compliance and Safe Driver training.

Responsibilities

• Itemized check-in of delivered goods with a customer representative
• Complete bi-weekly customer inventory
• Create bi-weekly orders based on established inventory levels
• Pull credits, create out-of-date memos, and issue customer credits
• Complete merchandising resets and recommend opportunities for cross-merchandising
• Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
• Complete assigned Go-Spot-Check missions
• Delivery of perishable goods to customers
• Monitor truck maintenance schedule and coordinate necessary maintenance
• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
• Complete additional activities or special projects as assigned

Skills

Customer service

Communication

Math

Education

High school diploma

Job description

Boar's Head Brand is seeking a Brand Specialist to develop new customer relationships while maintaining service levels for our retail and food service customers. This role handles customer deliveries, warehouse operations, and in-store activities with a flexible schedule including some weekend work.

You will work independently and as part of a team, delivering exceptional customer service, product knowledge, and opportunities for cross-merchandising across our deli portfolio.