Brand Content Operations Lead — AI-Driven & Cross-Channel

Delta Faucet Company; Indianapolis (IN); On-site; USD 104,000 - 163,000; Full time

Benefits offered by this job

Culture of inclusion

Wellbeing and benefits program

Learning & development opportunities

Social impact and volunteer programs

Job summary

Delta Faucet Company is seeking a Content Operations Lead to establish and manage the operating model for multi-brand content development across Delta, Peerless, Liberty, and Franklin Brass. You will ensure content is developed at the right time for business priorities and with cross-functional alignment across NPD, eCommerce, Retail, Trade, Pro, and AI-enabled initiatives.

The role reports into Brand and sits within Creative Assets, building scalable processes to improve throughput, reduce

Qualifications

• 7+ years of experience in content operations, marketing operations, creative operations, project/program management, digital marketing, eCommerce merchandising, or related fields.
• Bachelor’s degree in Marketing, Communications, Business, Project Management, Digital Strategy, or related field.
• Operational leadership: design and manage intake processes, workflows, and cross-functional operating models.
• Project and program management: manage multiple workstreams, timelines, stakeholders, dependencies, and resource constraints.
• Content production understanding: knowledge of creative asset development, digital content, product launch support, eCommerce content, channel versioning.
• Analytical capability to interpret demand, throughput, and performance data.
• Cross-functional influence: ability to work across teams and align priorities.
• Systems mindset: translate complexity into clear workflows and decision frameworks.
• AI and digital fluency: comfortable with AI-enabled content tools and DAM systems.
• Excellent written and verbal communication skills.

Responsibilities

• Establish and continuously improve the enterprise content operating model.
• Own content intake, prioritization, sequencing, and capacity planning.
• Develop and manage a clear view of content demand and production timelines.
• Streamline content workflows and reduce rework.
• Partner with Brand, Creative Services, Product Marketing, eCommerce, Retail, Trade, Pro, Legal, and external partners.
• Collaborate with Masco Digital CoE on AI-enabled content tooling and workflows.
• Build and maintain integrated content roadmaps connecting priorities and channel needs.
• Track throughput, cycle time, and resource efficiency.
• Provide stakeholder updates on status, risks, and tradeoffs.
• Recommend improvements to scale content production efficiently.

Skills

Content operations

Project management

Cross-functional collaboration

Analytical capability

AI fluency

Communication skills

Education

Bachelor’s degree

Tools

DAM systems

Job description

Delta Faucet Company is seeking a Content Operations Lead to establish and manage the operating model for multi-brand content development across Delta, Peerless, Liberty, and Franklin Brass. You will ensure content is developed at the right time for business priorities and with cross-functional alignment across NPD, eCommerce, Retail, Trade, Pro, and AI-enabled initiatives.

The role reports into Brand and sits within Creative Assets, building scalable processes to improve throughput, reduce