Brand Ambassador & Store Experience Lead

Nordstrom; Brea (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical/Vision and Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom's FAO Schwarz Toy Soldier position invites you to bring magic to guests while staying in character and delivering extraordinary service. You’ll greet customers, demonstrate products, and lead private events in a premium retail environment.

You’ll wear a dedicated uniform and work a flexible schedule including Fridays, Saturdays, Sundays and holidays. The role emphasizes engagement, performance skills, and a flair for entertaining guests of all ages.

Qualifications

• Experience in a performance, acting, music, or dance background a plus.
• Engaging, theatrical personality to captivate guests.
• Ability to stay in character and maintain Toy Soldier magic.
• Willingness to work a flexible schedule based on business needs.

Responsibilities

• Engage each guest to deliver an outstanding experience throughout their visit.
• Build connections with visitors and passers-by alike, remaining in character at all times and bringing a sense of fun to the day.
• Act as the personality of the store and build rapport with both children and adults by adapting your style to make them feel welcome.
• Lead the daily opening ceremony for the store with flair and uniqueness.
• Act as a greeter for the store and be a local expert, ready to supply relevant information to guests on demand
• Participate in social media posts in full Toy Soldier persona.
• Participate in filmed or live video content for social media.
• Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment.
• Lead private FAO events and/or private shopping experiences.
• Tailor key talking points to suit your audience and deliver key information with a personal flair.
• Toy Soldiers are required to wear a uniform, including a hat, jacket, gloves and pants. This uniform will be provided, laundered and maintained by FAO Schwartz.
• General hours for this position: Friday, Saturday, Sunday, and Holidays (flexible schedule may be required)

Skills

Performance background

Theatrical personality

Flexible schedule

Premium retailer experience

Job description

Nordstrom's FAO Schwarz Toy Soldier position invites you to bring magic to guests while staying in character and delivering extraordinary service. You’ll greet customers, demonstrate products, and lead private events in a premium retail environment.

You’ll wear a dedicated uniform and work a flexible schedule including Fridays, Saturdays, Sundays and holidays. The role emphasizes engagement, performance skills, and a flair for entertaining guests of all ages.