Premium Toy Experience Specialist

Nordstrom, Inc.; Paramus (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement & PTO

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom is hiring an FAO Toy Specialist to blend high-touch retail selling with interactive experiences at FAO Schwarz. You will guide guests through personalized journeys, embody characters, and showcase products with confidence to drive sales.

The role requires strong communication, a performance mindset, and flexibility to work varied schedules. Experience in a premium or experience-based retailer is a plus, with responsibility for stock, merchandising, and guest engagement.

Qualifications

• 1+ year experience in a fast-paced premium retail or experience-based environment preferred.
• Excellent communication, collaboration, and interpersonal ability.
• Ability to perform in front of a large audience or one‑on‑one with the purpose of driving sales.
• Experience in a performance, acting, music, or dance background a plus.
• Familiarity with a premium or experience-based retailer a plus.
• An engaging and theatrical personality that can captivate an audience in all environments.
• Ability to remain positive and in character for extended periods of time without losing any of your magic.
• The ability to work a flexible schedule based on business needs.

Responsibilities

• Perform all in-house experiences consistently in line with established guidelines while adding your own individual flair to make each experience feel unique.
• Embody the cast of characters unique to each experience through provided costumes, props, scripting, and character backstories.
• Use the FAO Schwarz selling vision to effectively engage and delight each guest.
• Build authentic connections with guests to build rapport and relationships during their visit, at times handling multiple guests simultaneously.
• Demonstrate product knowledge by introducing key items to guests based on your understanding of their needs.
• Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment.
• Support with stock refilling and other product tasks as needed.
• Maintain good understanding of store layout and local area to be able to effectively and accurately handle guest queries.
• Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.
• Demonstrate an understanding of basic merchandising principles in order to maintain the floor layout and planograms on a daily basis.

Skills

Customer service

Sales ability

Public speaking

Audience interaction

Flexibility

Tools

POS system

Job description

Nordstrom is hiring an FAO Toy Specialist to blend high-touch retail selling with interactive experiences at FAO Schwarz. You will guide guests through personalized journeys, embody characters, and showcase products with confidence to drive sales.

The role requires strong communication, a performance mindset, and flexibility to work varied schedules. Experience in a premium or experience-based retailer is a plus, with responsibility for stock, merchandising, and guest engagement.