Brand Ambassador & Senior Retail Lead

Thuma; Denver (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, and vision

Parental leave

One Medical and WellHub memberships

Paid time off

Holiday pay

Employee discount

Product credit on joining

Job summary

Thuma is seeking a proactive Senior Retail Associate for our Cherry Creek store to deliver a warm, elevated, and best-in-class customer experience. You will report directly to the Store Manager and act as a true Brand Ambassador on the floor, guiding guests through product choices and shaping their in-store journey.

You will manage merchandising, stock replenishment, and back-of-house operations, while using POS, inventory management, and clienteling tools.

Qualifications

• Two years of retail experience required.
• Proven customer service excellence.
• Strong communication and problem solving.

Responsibilities

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment.
• Lead by example, demonstrating deep product and brand knowledge while inspiring the team.
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador and Keyholder.
• Build and nurture client relationships.
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe as needed, taking orders and serving customers with care and efficiency.
• Maintain store appearance and cleanliness on a daily basis.
• Support Management on back-of-house operations.
• Grow to support Management in future onboarding and training.
• Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience.
• Other activities and functions to facilitate store success as necessary.

Skills

Retail experience

Customer service

Communication

Problem solving

Initiative

Team collaboration

POS systems

Tools

Shopify

NetSuite

Gladly

Microsoft Office

Job description

Thuma is seeking a proactive Senior Retail Associate for our Cherry Creek store to deliver a warm, elevated, and best-in-class customer experience. You will report directly to the Store Manager and act as a true Brand Ambassador on the floor, guiding guests through product choices and shaping their in-store journey.

You will manage merchandising, stock replenishment, and back-of-house operations, while using POS, inventory management, and clienteling tools.