Brand Ambassador — Retail Sales & Customer Experience

American Eagle Outfitters Inc.; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Part time

Job summary

American Eagle Outfitters Inc. is seeking a Brand Ambassador to create a positive shopping experience and drive sales by engaging customers and presenting our latest looks with confidence.

You will represent the brand on the sales floor, deliver friendly service, stay informed on product trends, and collaborate with colleagues to meet daily goals while maintaining store standards and a customer-first attitude.

Qualifications

• Previous retail experience preferred.
• Strong verbal and written communication with customers and team.
• Demonstrated collaborative skills and ability to work well in a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Proficient with technology.

Responsibilities

• Consistently demonstrate the Unsubscribed Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends based on the customer’s individual style.
• Promote awareness and growth of the unsubscribed brand by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Skills

Retail experience

Communication skills

Team collaboration

Feedback receptiveness

Physical stamina

Flexible schedule

Multitasking

Proficient with technology

Understand job functions

Job description

American Eagle Outfitters Inc. is seeking a Brand Ambassador to create a positive shopping experience and drive sales by engaging customers and presenting our latest looks with confidence.

You will represent the brand on the sales floor, deliver friendly service, stay informed on product trends, and collaborate with colleagues to meet daily goals while maintaining store standards and a customer-first attitude.