Brand Ambassador (Full time, South Coast Plaza)

Diptyque Distribution LLC.; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Job summary

Diptyque Distribution LLC. is seeking aBrand Ambassador to represent our luxury fragrance and home goods line in a premier retail environment.

You will engage customers with the brand story, provide expert product consultations, and drive sales through exceptional service. You will educate shoppers on product range, ingredients, and Diptyque heritage while maintaining pristine merchandising, supporting inventory, and delivering a memorable brand experience.

Qualifications

• Experience in luxury retail or premium brand settings.
• Strong communication and interpersonal skills.
• Ability to upsell and meet sales targets.
• Comfort with standing for long periods and moving inventory.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm, reflecting the brand image.
• Engage with customers, provide personalized consultations and immersive brand experiences.
• Educate customers on Diptyque products, ingredients, history, and selling points.
• Achieve individual and team sales targets through proactive engagement.
• Maintain visual merchandising according to brand guidelines.
• Assist with inventory, receipts, stocking, and product organization.
• Process sales transactions accurately using POS systems.
• Gather customer feedback and market insights for management.
• Participate in events, promotions, and training sessions as needed.
• Build and maintain strong customer relationships for loyalty.
• Any other tasks as assigned by management.

Skills

Luxury retail

Sales

Customer service

Brand storytelling

Flexible hours

Appearance & grooming

Education

High school diploma

College degree preferred

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About the job As a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise.

Job Responsibilities

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.


• Actively engage with customers, providing personalized consultations and an immersive brand experience.


• Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.


• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.


• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.


• Assist with inventory management, including receiving, stocking, and organizing products.


• Process sales transactions accurately and efficiently using POS systems.


• Gather customer feedback and market insights, communicating them effectively to management.


• Participate in special events, promotions, and training sessions as required.


• Build and maintain strong customer relationships to foster brand loyalty.


• Any other tasks as assigned from time to time by any manager

Job Qualifications

• Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.


• Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.


• A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.


• Strong sales acumen and a results-oriented mindset.


• Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.


• Excellent presentation and grooming standards, reflecting the luxury nature of the brand.


• Proficiency in English; additional language skills are a plus.


• High school diploma or equivalent; a college degree is preferred.


• Ability to stand for extended periods and lift up to 20 pounds.

Diptyque is committed to diversity in all its forms and considers each application carefully.

Diptyque is committed to diversity in all its forms and considers each application carefully.

At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.