Brand Ambassador (Full time, South Coast Plaza)

Diptyque; Costa Mesa (CA); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Diptyque Distribution LLC in Costa Mesa, CA is seeking a Brand Ambassador to be the face of our luxury fragrance and home goods brand. You will engage customers with storytelling, deliver personalized consultations, and drive sales through exceptional service and brand expertise.

The role requires a proven track record in luxury retail or customer service, outstanding interpersonal skills, and the ability to work weekends, evenings, and holidays.

Formación

• Experience in luxury retail or beauty/home goods is preferred.
• Excellent interpersonal and communication skills.
• Passion for luxury products and the Diptyque brand aesthetic.
• Ability to work weekends, evenings and holidays.
• English proficiency; additional languages a plus.

Responsabilidades

• Represent Diptyque with professionalism and brand values.
• Engage customers with consultations and immersive brand experience.
• Educate customers on Diptyque products, ingredients and history.
• Achieve sales targets through upselling and cross-selling.
• Maintain visual merchandising to brand standards.
• Assist with inventory and stock organization.
• Process sales transactions using POS systems.
• Gather customer feedback and market insights for management.
• Participate in events, promotions and training sessions.
• Build strong customer relationships to foster loyalty.
• Any other tasks as assigned by managers.

Conocimientos

Luxury retail experience

Customer service excellence

Brand storytelling

Strong communication

Upselling

Flexible hours

Educación

High school diploma or equivalent

College degree preferred

Herramientas

POS systems

Descripción del empleo

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About the job

As a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise.

Job Responsibilities**

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand’s sophisticated image and values.
• Actively engage with customers, providing personalized consultations and an immersive brand experience.
• Educate customers on Diptyque’s product range, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain strong customer relationships to foster brand loyalty.
• Any other tasks as assigned from time to time by any manager

Job Qualifications**

• Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.
• Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.
• A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.
• Strong sales acumen and a results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.
• Excellent presentation and grooming standards, reflecting the luxury nature of the brand.
• Proficiency in English; additional language skills are a plus.
• High school diploma or equivalent; a college degree is preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Diptyque is committed to diversity in all its forms and considers each application carefully.

Diptyque is committed to diversity in all its forms and considers each application carefully.