Brand Ambassador: Designer Toys Retail Sales

POP MART Americas Inc.; Glen Burnie (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Product training

Team culture

Job summary

POP MART is seeking energetic Retail Sales Associates for our Arundel Mills Mall location. You will create memorable shopping experiences by engaging customers, sharing the POP MART world of collectible art toys, and recommending products that inspire excitement and repeat visits.

Responsibilities include delivering exceptional service, assisting with merchandise, and supporting store operations. A high school diploma is preferred, and prior retail or hospitality experience is a plus.

Qualifications

• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Comfortable learning new technology, point-of-sale systems, and operational processes.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Confidently share POP MART's story, artist collaborations, and product collections to drive sales.
• Identify customer needs, make personalized recommendations, upsell merchandise, and meet store goals.
• Process purchases, returns, exchanges, and loyalty transactions using the POS system.
• Assist with receiving shipments, replenishing merchandise, and maintaining stockroom accuracy.
• Maintain clean, organized, and welcoming store presentation.

Skills

Customer service

Communication

Sales orientation

Multilingual (bonus)

Education

High school diploma or equivalent

Job description

POP MART is seeking energetic Retail Sales Associates for our Arundel Mills Mall location. You will create memorable shopping experiences by engaging customers, sharing the POP MART world of collectible art toys, and recommending products that inspire excitement and repeat visits.

Responsibilities include delivering exceptional service, assisting with merchandise, and supporting store operations. A high school diploma is preferred, and prior retail or hospitality experience is a plus.