Brand Ambassador — Customer Experience & Styling Guide

abercrombie.com; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who'll CelebrA

A Global Team of People Who'll CelebrA

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers with care and representing our brand authentically. The role focuses on creating a welcoming environment and helping customers find what they need with a well-presented store.

You’ll deliver warm service, assist with product replenishment, and handle purchases, returns, and exchanges while supporting omni-channel tasks like in-store pick-up and ship-from-store.

Qualifications

• Ability to create a welcoming customer experience.
• Comfort working in a dynamic environment balancing engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability and consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges with a friendly checkout.
• Support Save the Sale orders, in-store pick-up, and ship-from-store.

Skills

Customer service

Communication

Organizational skills

Reliability

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers with care and representing our brand authentically. The role focuses on creating a welcoming environment and helping customers find what they need with a well-presented store.

You’ll deliver warm service, assist with product replenishment, and handle purchases, returns, and exchanges while supporting omni-channel tasks like in-store pick-up and ship-from-store.