Brand Ambassador & Customer Experience Specialist

Abercrombie & Fitch; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training and Development

Global Team

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, providing styling guidance, and maintaining an inviting shop environment in-store.

You will help with product replenishment, checkout accuracy, and seamless handling of online orders, including in-store pick-up and ship-from-store packaging, contributing to a friendly, data-driven omni-channel experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, providing styling guidance, and maintaining an inviting shop environment in-store.

You will help with product replenishment, checkout accuracy, and seamless handling of online orders, including in-store pick-up and ship-from-store packaging, contributing to a friendly, data-driven omni-channel experience.