Brand Ambassador & Customer Experience Specialist

Abercrombie & Fitch Spain, SL; Broomfield (CO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement

Brand affiliate

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engaging customers with care and keeping the environment welcoming.

You will assist shoppers across categories with styling guidance and help maintain a visually appealing store presentation. Responsibilities include replenishing stock, handling checkout operations, and supporting online orders for a seamless omni-channel experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Organizational skills

Reliability

Attendance

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engaging customers with care and keeping the environment welcoming.

You will assist shoppers across categories with styling guidance and help maintain a visually appealing store presentation. Responsibilities include replenishing stock, handling checkout operations, and supporting online orders for a seamless omni-channel experience.