Brand Ambassador

Main-Event-219ffeae; Grand Rapids (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Awesome culture

50% off food, beverages, activities, &

Tuition reimbursement program

Internal promote culture

New Center Opening Team

Rewards and recognition program

Benefits and paid time off

Family Fund

Certified Trainer

Job summary

Main Event Entertainment in Grand Rapids, MI, is seeking a friendly Guest Services team member to welcome guests and act as a FUN ambassador.

You will answer questions about activities, explain directions, manage wait times, and escort guests to games while upholding safety and cleanliness standards.

This role offers a vibrant culture, staff perks, and opportunities for growth; prior food and beverage experience helps but is not required.

Qualifications

• Prior food and beverage experience a plus but not required.
• Food Handlers Certification, as required.
• Strong problem-solving and multi-tasking skills.
• Can effectively communicate with Management, Team Members, and Guests.
• Availability to work days, nights, and/or weekends.

Responsibilities

• Welcome and greet guests as a FUN ambassador.
• Communicate to the team who is a first-time Guest.
• Answer guests' questions on activities and directions.
• Manage guest experience by communicating wait times for games, food, and other activities.
• Escort guests to activities, explain safety rules, and assist with table maintenance.
• Thank guests and welcome them back.
• Perform opening, mid-day, or closing duties.
• Uphold cleanliness and safety standards.

Skills

Guest-focused

Teamwork

Communication

Problem-solving

Multi-tasking

Flexible hours

Education

Food Handlers Certification

Job description

What will you be doing daily?

• Welcome and greet all guests while being a FUN ambassador! (First impressions are everything!)
• Communicating to the team who is a first-time Guest
• Answering Guest’s questions on various activities and directions
• Managing the guest experience by keeping communication clear on wait times for games, food, and other activities
• Escorting Guests to various activities, explaining safety rules, and assisting with table maintenance (you got this!)
• Thanking our Guests for coming and welcoming them back
• Performing opening, mid-day, or closing duties
• Upholding our cleanliness and safety standards (We take this seriously!)

Position requirements

• Prior food and beverage experience a plus but not required
• Guest-focused mindset (We heart our Guests!)
• Teamwork is a must (Teamwork makes the dream work!)
• Food Handlers Certification, as required
• Strong problem-solving and multi-tasking skills
• Can effectively communicate with Management, Team Members, and Guests
• Availability to workdays, nights, and/or weekends

Perks

• Awesome culture that’s inclusive, rewarding, and FUN!
• 50% off food, beverages, activities, and unlimited gameplay!
• Tuition Reimbursement Program (yes, please!)
• We help others grow! (internal promote culture)
• Be part of a New Center Opening Team!
• Our rewards and recognition program rock!
• Benefits and paid time off (for those who qualify)
• Our Family Fund helps our Team Members financially in their time of need
• Become a Certified Trainer (aka, the best of the best!)

Salary Range: 13.73 - 17.25

Main Event Entertainment is an Equal Opportunity Employer

We are an equal opportunity employer and participate in E-Verify in states where required.

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Minorities/Women/Protected Veterans/Disabled

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