Brand Advocate & Upsell Specialist

Macy's; BLOOMINGTON (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Bloomington, MN is seeking an Ambassador to drive sales by connecting with customers, sharing vendor knowledge, and upselling within designated brands. You will cultivate a repeat clientele and act as the expert for vendor/brand areas you represent.

Full-time role with days, evenings, weekends, and holidays required. The position emphasizes delivering exceptional service, building brand-specific clients, and collaborating with personal stylists and leadership to achieve sales goals.

Qualifications

• Must demonstrate ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Must have excellent time management skills.
• Ability to communicate effectively with customers, peers, and management.
• Comfort with computers and mobile devices.

Responsibilities

• Provide an exceptional customer experience by prioritizing the customer.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between vendors, personal stylists, and store leadership.
• Maintain neat, signed sales floor for sales and markdowns.
• Create and implement best practices to improve sales, turn, and gross margin.

Skills

Customer relationship building

Upselling

Excellent communication

Time management

Teamwork

Tools

POS systems

Mobile devices

Job description

Macy's in Bloomington, MN is seeking an Ambassador to drive sales by connecting with customers, sharing vendor knowledge, and upselling within designated brands. You will cultivate a repeat clientele and act as the expert for vendor/brand areas you represent.

Full-time role with days, evenings, weekends, and holidays required. The position emphasizes delivering exceptional service, building brand-specific clients, and collaborating with personal stylists and leadership to achieve sales goals.