Brand Account Lead — 3PL & Logistics

ShipDudes; Palisades Park (NJ); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

ShipDudes in Palisades Park, NJ is seeking an Account Manager to own a portfolio of consumer brands, serving as their primary liaison and quarterback for issue resolution across warehouse, operations, and tech teams.

You will drive proactive communications, build strong relationships with founders and ecommerce teams, manage launches, and monitor account health to prevent escalations. This is a hands-on, growth-minded role in a fast-moving 3PL environment.

Qualifikationen

• 2-5 years of experience in account management or related customer-facing role.
• Experience in 3PL, logistics, fulfillment, supply chain, or e-commerce is a major plus.
• Strong written and verbal communication skills.
• Excellent relationship-building and organizational abilities.
• Ability to manage multiple customers and priorities simultaneously.
• Comfortable working with founders, executives and operations teams.

Aufgaben

• Own day-to-day relationship for a portfolio of ShipDudes customers.
• Serve as primary point of contact between customers and ShipDudes.
• Coordinate with warehouse, receiving, inventory, and operations teams.
• Proactively communicate delays or changes before customers ask.
• Monitor account health and customer satisfaction.
• Support onboarding and launches of new customers.
• Escalate issues internally when urgency is required.
• Maintain accurate notes and open action items.

Kenntnisse

Account management experience

Customer success

Communication

Problem solving

Organization

Relationship building

Jobbeschreibung

ShipDudes in Palisades Park, NJ is seeking an Account Manager to own a portfolio of consumer brands, serving as their primary liaison and quarterback for issue resolution across warehouse, operations, and tech teams.

You will drive proactive communications, build strong relationships with founders and ecommerce teams, manage launches, and monitor account health to prevent escalations. This is a hands-on, growth-minded role in a fast-moving 3PL environment.