Branch Teller I/II

Jobtailor; Palmdale (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor is seeking a detail-oriented teller to process member transactions, service accounts, and handle cash operations in a fast-paced environment.

The role emphasizes accurate processing, courteous member service, and adherence to regulatory requirements. Flexibility to work at multiple locations is expected, with standard office hours in Palmdale, CA.

Qualifications

• Must have High School or GED.
• 1 year to 24 months of customer service and/or cash handling experience.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Detail oriented with ability to multi-task in a fast-paced environment.
• Demonstrated ability to deliver superior customer service.

Responsibilities

• Process member transactions accurately and promptly (deposits, withdrawals, transfers, etc.).
• Service accounts, close accounts, or complete related documentation.
• Respond to member inquiries in person, by phone, or by mail.
• Resolve routine issues and escalate complex issues to management.
• Participate in employee development programs and teamwork initiatives.
• Balance daily work and maintain cash drawer within policy.

Skills

Customer service

Cash handling

Microsoft Office

Detail oriented

Multi-tasking

Communication

Teamwork

Education

High School or GED

Tools

Symitar system

Microsoft Excel

Microsoft Word

Outlook

Job description

Responsibilities

• Processes member transactions efficiently, accurately, and promptly including deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.
• Provides timely and courteous service to all members by servicing accounts, closing accounts, or completing related documentation, issuing/re-pinning cards, adding/updating joint owners/beneficiaries, etc.
• Responds to member inquiries in person, by telephone, or by mail.
• Resolves routine issues and directs complex issues to the appropriate management staff member.
• Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
• Balances daily work.
• Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
• Performs routine office and clerical duties such as requisitioning supplies and maintaining accurate, current files.
• Maintains cash drawer per assigned cash limits and policy and procedures.
• Must consistently report to work on time, as scheduled.
• Other duties may be assigned.
• Must be flexible to work out of any location at any time, as business needs dictate.

Requirements

• High School or GED
• Must have at least 1 year to 24 months of customer service and/or cash handling experience
• Must have a working knowledge of the Microsoft suite of office products; Outlook, Word & Excel.
• Must be detail oriented and have the ability to multi-task in a fast paced environment.
• Must have a demonstrated ability to deliver consistently superior customer service.
• Recent cash handling or previous teller experience preferred.
• Knowledge of Symitar system a plus.

Hard Skills

• Transaction Processing
• Cash Management
• Regulation CC Compliance
• Bank Secrecy Act Compliance
• Clerical Duties

Soft Skills

• Multi-tasking
• Problem Solving
• Teamwork
• Communication