Branch Teller I (or II)-Palmdale-PT20hrs

Logix Federal Credit Union; Palmdale (CA); Sur place; USD 28 929 - 30 996; Plein temps

Résumé du poste

Logix Federal Credit Union seeks a Branch Teller I to assist members with transactions and inquiries across branches. You will handle deposits, withdrawals, transfers, and card-related tasks while identifying cross-sell opportunities to help members achieve financial goals.

Responsibilities include handling transactions accurately, balancing cash, and delivering courteous service. The role supports growth within a collaborative environment with location flexibility and branch hours.

Qualifications

• High School or GED required.
• 1 year to 24 months of customer service and/or cash handling experience preferred.
• Working knowledge of Microsoft Office: Outlook, Word, Excel.

Responsabilités

• Process member transactions accurately and promptly, including deposits, withdrawals, transfers, and negotiable instruments.
• Provide courteous service, service accounts, and complete related documentation.
• Respond to member inquiries in person, by phone, or by mail; escalate complex issues as needed.
• Participate in employee development programs supporting sales and service excellence.
• Balance daily work and maintain cash drawer within policy.
• Comply with laws, regulations, and credit union procedures.
• Perform routine office duties and maintain current files.
• Be flexible to work at any location as needed.

Connaissances

Microsoft Office

Customer service

Cash handling

Detail oriented

Multi-tasking

Formation

High School or GED

Outils

Symitar system

Description du poste

Overview

If you love connecting with people and are ready to grow your career in a company that invests in your success, we'd love to meet you. Come be part of something amazing where your contributions truly matter. If you have a passion for supporting our members in-person, helping people achieve their financial goals, we're looking for you! As a Branch Teller, you'll be trusted to support our members, with achievable goals to guide you and opportunities to grow within the credit union.

The Branch Teller I is responsible for assisting members in the completion of financial transactions, such as deposits and withdrawals, and other related transactions. Knowledgeably addressing member concerns and questions as well as identifying opportunities for cross-selling services and products. Also generates referrals to business partners accordingly.

Responsibilities

• Processes member transactions efficiently, accurately, and promptly including deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.
• Provide timely and courteous service to all members by servicing accounts, closing accounts, or completing related documentation, issuing/re-pinning cards, adding/updating joint owners/beneficiaries, etc.
• Responds to member inquiries in person, by telephone, or by mail. Resolves routine issues and directs complex issues to the appropriate management staff member.
• Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
• Balances daily work.
• Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
• Performs routine office and clerical duties such as: requisitioning supplies and maintaining accurate, current files.
• Maintains cash drawer per assigned cash limits and policy and procedures.
• Must consistently report to work on time, as scheduled.
• Other duties may be assigned.
• Must be flexible to work out of any location at any time, as business needs dictate.

Branch Hours

• Monday - Thursday: 9:00 AM to 5:00 PM
• Friday: 9:00 AM to 6:00 PM
• Saturday: 9:00 AM to 2:00 PM

Qualifications

Education

High School or GED

Experience

Must have at least 1 year to 24 months of customer service and/or cash handling experience

Knowledge, Skills & Ability

• Must have a working knowledge of the Microsoft suite of office products; Outlook, Word & Excel.
• Must be detail oriented and have the ability to multi-task in a fast paced environment.
• Must have a demonstrated ability to deliver consistently superior customer service.
• Recent cash handling or previous teller experience preferred. Knowledge of Symitar system a plus.

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

Pay Range

USD $21.00 - USD $22.50 /Hr.