Branch Teller I (or II)-Pasadena

Logix Federal Credit Union; Pasadena (CA); On-site; USD 28,929 - 30,996; Full time

Job summary

Logix Federal Credit Union is seeking a Branch Teller I to assist members with financial transactions including deposits, withdrawals, and transfers. You will identify cross‑selling opportunities and generate referrals to business partners, while delivering courteous service at the branch.

The role requires at least 1 year of cash handling or customer service experience, with knowledge of the Symitar system being a plus. Flexibility to work at any branch location is encouraged.

Qualifications

• High School or GED required.
• At least 1 year to 24 months of customer service and/or cash handling experience.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Recent cash handling or teller experience preferred; Symitar knowledge a plus.

Responsibilities

• Processes member transactions efficiently, accurately, and promptly (deposits, withdrawals, transfers, negotiable instruments, cash handling, etc).
• Provides timely and courteous service, services accounts, closes accounts, and handles related documentation.
• Responds to member inquiries in person, by phone, or by mail; resolves routine issues and routes complex issues to management.
• Participates in employee development programs to support sales and service excellence.
• Balances daily work and maintains cash drawer within policy.

Skills

Customer service

Cash handling

Microsoft Office

Attention to detail

Multi-tasking

Education

High School or GED

Tools

Symitar system

Job description

Overview

If you love connecting with people and are ready to grow your career in a company that invests in your success, we'd love to meet you. Come be part of something amazing where your contributions truly matter. If you have a passion for supporting our members in‑person, helping people achieve their financial goals, we're looking for you! As a Branch Teller, you'll be trusted to support our members, with achievable goals to guide you and opportunities to grow within the credit union.

The Branch Teller I is responsible for assisting members in the completion of financial transactions, such as deposits and withdrawals, and other related transactions. Knowledgeably addressing member concerns and questions as well as identifying opportunities for cross‑selling services and products. Also generates referrals to business partners accordingly.

Responsibilities

• Processes member transactions efficiently, accurately, and promptly including deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.
• Provide timely and courteous service to all members by servicing accounts, closing accounts, or completing related documentation, issuing/re‑pinning cards, adding/updating joint owners/beneficiaries, etc.
• Responds to member inquiries in person, by telephone, or by mail. Resolves routine issues and directs complex issues to the appropriate management staff member.
• Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
• Balances daily work.
• Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
• Performs routine office and clerical duties such as: requisitioning supplies and maintaining accurate, current files.
• Maintains cash drawer per assigned cash limits and policy and procedures.
• Must consistently report to work on time, as scheduled.
• Other duties may be assigned.
• Must be flexible to work out of any location at any time, as business needs dictate.

Branch Hours

• Monday - Thursday: 9:00 AM to 5:00 PM
• Friday: 9:00 AM to 6:00 PM
• Saturday: 9:00 AM to 2:00 PM

Qualifications

Education

High School or GED

Experience

Must have at least 1 year to 24 months of customer service and/or cash handling experience

Knowledge, Skills & Ability

• Must have a working knowledge of the Microsoft suite of office products; Outlook, Word & Excel.
• Must be detail oriented and have the ability to multi‑task in a fast paced environment.
• Must have a demonstrated ability to deliver consistently superior customer service.
• Recent cash handling or previous teller experience preferred. Knowledge of Symitar system a plus.

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

Pay Range

USD $21.00 - $22.50 /Hr.