Branch Teller & Customer Experience Advocate

Builtwell Bank; Dalton (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

Builtwell Bank's Dalton branch is seeking a Customer Service Representative to be the first face customers meet. You will greet customers warmly, handle teller transactions, and discuss financial needs to identify opportunities for services.

You will balance cash, support both inside and drive-through lanes, and learn products to answer inquiries with accuracy and a friendly, professional demeanor. Travel may be required occasionally.

Qualifications

• High school diploma or GED required.
• Basic computer skills essential.
• Ability to handle money transactions accurately.
• Ability to stand long hours and lift up to 25 pounds.
• Willingness to learn and follow financial center procedures.

Responsibilities

• Represent Builtwell Bank with integrity in the branch and community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
• Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism , and personality in a fast paced environment.
• Demonstrate knowledge of available products and services in order to answer customer inquiries.
• Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
• Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
• Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.

Skills

Basic computer skills

Money transactions accuracy

Stand for long hours

Lift up to 25 pounds

Learn & follow procedures

Education

High school diploma or GED

Job description

Builtwell Bank's Dalton branch is seeking a Customer Service Representative to be the first face customers meet. You will greet customers warmly, handle teller transactions, and discuss financial needs to identify opportunities for services.

You will balance cash, support both inside and drive-through lanes, and learn products to answer inquiries with accuracy and a friendly, professional demeanor. Travel may be required occasionally.