Branch Team Lead: Sales, Service & Operations

Banner Bank; Grass Valley (CA); On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability insurance (LTD/STD)

Paid time off & holidays

401k with company match

Tuition reimbursement

Job summary

Banner Bank is seeking an Assistant Branch Manager in Grass Valley, CA to guide daily branch operations and foster a service‑driven environment for clients and staff. You will coach tellers, drive sales, and ensure smooth, compliant processes while delivering client solutions.

The role requires a high school diploma with 6+ years of retail banking experience and supervisory leadership. Travel up to 20% is expected, with a comprehensive benefits package and 401k matching.

Qualifications

• High School Diploma or G.E.D. (Required).
• 6+ years of retail banking experience (Required).
• Experience in a supervisory or management role leading a project, process, or team (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.

Responsibilities

• Oversee the daily processing of deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service while coaching the teller team.
• Support operational tasks and ensure accuracy and timeliness.
• Follow and reinforce policies to minimize risk and support audit results.
• Engage clients in proactive financial conversations using Banner Way processes.
• Present tailored recommendations aligned with clients' financial needs and goals.
• Refer clients to business partners when additional expertise is needed.
• Answer questions, troubleshoot account issues, and resolve promptly.
• Maintain understanding of operational processes, compliance, and security standards.

Skills

Retail banking experience

Supervisory experience

Customer service

Education

High School Diploma or G.E.D.

Job description

Banner Bank is seeking an Assistant Branch Manager in Grass Valley, CA to guide daily branch operations and foster a service‑driven environment for clients and staff. You will coach tellers, drive sales, and ensure smooth, compliant processes while delivering client solutions.

The role requires a high school diploma with 6+ years of retail banking experience and supervisory leadership. Travel up to 20% is expected, with a comprehensive benefits package and 401k matching.