Assistant Branch Manager I

Bannerbank; Grass Valley (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Annual incentive

Medical coverage

Dental coverage

Vision coverage

Disability Insurance

Life insurance

Paid time off

Holidays

Job summary

Banner Bank is seeking an Assistant Branch Manager in Grass Valley, CA to lead daily branch operations and coach tellers while guiding clients toward financial solutions that fit their goals.

The role emphasizes supervision, client service, cross-sell opportunities, and adherence to risk controls. Requires 6+ years of retail banking experience and supervisory track record, with strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.

Responsibilities

• Oversee daily branch transactions (deposits, withdrawals, loan payments).
• Lead sales, operations and client service while coaching tellers.
• Support tasks, ensure accuracy and timeliness.
• Enforce policies for audit and risk control.
• Engage clients with Banner Way financial conversations.
• Present tailored recommendations and refer to partners when needed.
• Resolve client issues and maintain account knowledge.
• Understand operations, compliance, and security standards.
• Serve as acting manager in absence of Branch Manager.

Skills

Retail banking

Supervisory experience

Product knowledge

Consumer lending

QuickStep lending

Client service

Cross-selling

Communication

Problem solving

Education

High School Diploma or GED

Tools

None

Job description

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As an Assistant Branch Manager, you'll help lead the daily operations of the branch while creating a supportive, service-driven environment for both clients and team members. You'll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care.

Responsibilities

• Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with each client’s financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

Requirements

• You have a High School Diploma or G.E.D. (Required).
• You bring 6 or more years of retail banking experience (Required).
• You have experience in a supervisory or management role leading a project, process, or team (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.
• You bring extensive knowledge of retail banking products, policies, procedures, and systems.
• You're confident navigating complex accounts and have experience with consumer and QuickStep lending.
• You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email.
• You bring effective selling, cross-selling, and referral abilities to support branch growth.
• You're skilled in problem solving, negotiation, and interpreting client financial information.
• You have experience in a financial sales-oriented role and enjoy helping clients find the right solutions.
• You can lift and move up to 25 pounds as part of the role.
• Up to 20% travel.

Core Values

• Do the right thing
• Mutual respect
• Teamwork
• Accountability

"I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." - Glassdoor review

Targeted starting salary range (based on experience): $27 - $36

Benefits

• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.